Privacy Statement
Privacy Policy
Langwell Harper | Last updated: July 2026
In this Privacy Policy, any reference to ‘Langwell Harper’, ‘we’, ‘us’ and ‘our’ means Langwell Harper Pty Ltd (ABN 770 791 2333 6) and its officers, employees, contractors and agents.
By using our website, applications and services, or by otherwise providing us with your personal information, you consent to us collecting, holding, using and disclosing your personal information as described in this Privacy Policy. If we are not able to collect and handle personal information about you as set out in this Privacy Policy, we may not be able to provide you with our services or access to our website.
Protecting your privacy is an important part of the way we conduct our business. This Privacy Policy supports and endorses the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth).
1. What Personal Information Do We Collect?
The personal information we collect depends on the nature of your interactions with us. Personal information generally includes your:
- Name and contact details (address, email address, telephone number)
- Date of birth
- Occupation and employer details
- Financial information including bank account details and payment information
- Property-related information including details of properties you own, rent, or are interested in
- Identification information required for tenancy or sales transactions
- Credit information where applicable
- Any other information you choose to provide to us
We may collect personal information about clients, prospective clients, renters, rental providers, purchasers, vendors, business associates, suppliers, employees, contractors and other individuals in the course of our business activities.
2. How Do We Collect Personal Information?
We will generally collect personal information directly from you, including when you:
- Contact us by telephone, email or in person
- Complete an application, authority, tenancy form or other documentation
- Attend an open for inspection, auction, or other property event
- Engage us to provide property management or sales services
- Enquire about, negotiate or apply for a property to rent or purchase
- Access or use our website or social media channels
- Provide us with your business card or contact details
- Respond to surveys, promotions or marketing communications
We may also collect personal information from third parties including credit reporting agencies, financial institutions, tenancy reference databases, publicly available sources and other parties as permitted by law.
3. Why Do We Collect Personal Information?
We collect, hold, use and disclose personal information for the following purposes:
- To provide property management and real estate services to rental providers, renters, vendors and purchasers
- To process and assess tenancy applications, including conducting tenancy reference and credit checks
- To communicate with you about properties, services and transactions
- To comply with our legal and regulatory obligations, including under the Residential Tenancies Act 1997 (Vic), Sale of Land Act 1962 (Vic) and the Privacy Act 1988 (Cth)
- To conduct open for inspections and ensure appropriate security measures are in place
- To facilitate tradespeople and contractors contacting you to arrange repairs, maintenance or access
- To manage bonds and release details to the Residential Tenancies Bond Authority (RTBA) or equivalent authority
- To provide your details to utilities, financial institutions or other service providers on your behalf
- To market our services to you and provide you with information about properties or services that may be of interest
- To conduct credit checks where applicable
- To maintain and improve our website and digital services
- To comply with any applicable law, court order or regulatory requirement
- To resolve disputes and enforce our agreements
4. Who Do We Disclose Your Personal Information To?
We may disclose your personal information to:
- Rental providers or renters in connection with a property you are associated with
- Prospective purchasers, vendors, renters or rental providers as part of a transaction
- Tradespeople, contractors and maintenance providers to facilitate property upkeep
- Financial institutions, mortgage brokers or conveyancers as required for a transaction
- Credit reporting and tenancy reference database agencies
- The Residential Tenancies Bond Authority (RTBA) and other regulatory or statutory bodies
- VCAT, courts, tribunals or legal advisors for the purpose of dispute resolution or legal proceedings
- Our employees, contractors, agents and service providers who assist us in delivering our services
- Third-party technology and data storage providers (which may be located outside Australia)
- Marketing and analytics providers in connection with our communications and website
- Any other party with your consent or as required by law
We do not sell your personal information to third parties.
5. Direct Marketing
We may use your personal information to send you direct marketing communications about our services, properties and relevant industry information. This may include emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth).
You may opt out of receiving direct marketing communications from us at any time by contacting us using the details below or by using the unsubscribe function in any marketing email we send you. Please note that even if you opt out of marketing communications, we may still need to contact you for operational purposes relating to any services we are providing to you.
6. Condition Reports — Collection Notice
Personal information collected through residential premises condition reports is necessary to manage the tenancy. This information may be disclosed to the rental provider, tradespeople, financial institutions, other agents, third-party tenancy reference database operators and other parties as required or permitted by law. Information already held on tenancy reference databases may also be disclosed to us. If you would like to access or correct this information, please contact us using the details below. If the information is not provided, we may not be able to manage the tenancy effectively.
7. Open for Inspections — Collection Notice
Personal information collected at open for inspections is used for security purposes and to allow us to contact you about this and other properties that may be of interest to you. By providing your information, you agree to this use unless you advise us otherwise. Other than as permitted under the Privacy Act 1988 (Cth), we do not disclose this information to third parties. You may access your personal information by contacting us using the details below.
8. Website and Cookies
You may access our website and browse without disclosing personal information. We may, however, collect non-personal information automatically such as domain names, browser type, pages visited and time spent on our site. This is used in aggregate form to improve our website’s performance and content.
Our website may use cookies or similar technologies to improve your browsing experience. You may disable cookies through your browser settings, however this may affect the functionality of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
9. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We maintain physical, administrative and technical safeguards to protect the personal information we hold.
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
10. Accessing and Correcting Your Personal Information
Subject to the exceptions in the Privacy Act 1988 (Cth), you may request access to and correction of the personal information we hold about you by contacting us using the details below. We will require you to verify your identity before processing your request.
We will respond to access and correction requests as soon as reasonably practicable. In some cases we may need to retain certain information for legal or record-keeping purposes even following a correction or deletion request.
11. Complaints
If you have a complaint about the way we have handled your personal information, or believe we have breached the Australian Privacy Principles, please contact us in writing using the details below. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with how we have handled your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
GPO Box 5218, Sydney NSW 2001
Email: enquiries@oaic.gov.au
Tel: 1300 363 992
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or technology. The current version will always be available on our website at www.langwellharper.com.au. We encourage you to check our website periodically to stay informed of any updates.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Langwell Harper Pty Ltd
Phone: 03 9276 5900
Email: info@langwellharper.com.au
Website: www.langwellharper.com.au