Privacy Statement

Conditions of Entry

You will need to comply with our conditions of entry if you wish to inspect this property. The conditions are designed for your safety and security, the security of the occupants of the property, and the safety and security of our staff.

Before you may inspect this property, you will be asked to provide information which will enable us to contact you. The details we require from you are:

• Your full name
• Your telephone number and/or email address

If you would prefer not to provide your personal information, you may not be able to attend Langwell Harper inspections. Thank you for your co-operation.

 

Privacy Act 1988 — Collection & Use of Personal Information

We collect personal information about individuals who inspect properties we have for sale or lease. We use this information to:

• Report to our principal on who inspected the property
• Provide information about the property to individuals who carried out the inspection
• Assist ambulance, hospital, police, insurers or other relevant authorities if an accident occurs, the property sustains damage, or a crime is committed or suspected at the property
• Promote other properties we have for sale or lease, and our services, to individuals who may be interested

 

Identity Verification (AML/CTF)

From 1 July 2026, real estate agents are also required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) to collect and verify certain personal information as part of property transactions. Where this applies, we may need to collect additional details such as your date of birth, address, and identification.

We may verify your identity electronically, including by checking your details against government records through the Australian Government’s Document Verification Service (DVS), using our accredited identity verification provider, APLYiD (APLYiD Pty Ltd) and its authorised sub-providers. We do not receive a copy of your government records — the relevant authority returns only a match result confirming whether your details match.

This process may involve collecting biometric information, such as a facial image or short video, to confirm you are a real person and to match your image to your identification. Biometric information is sensitive information under the Privacy Act and is only collected and used for identity verification purposes, with your consent.

By providing your information for identity verification, you consent to it being checked against government records through the DVS and shared with our identity verification provider. This consent is voluntary and can be withdrawn at any time by contacting us; however, if you do not consent, we may need to verify your identity another way, or may be unable to proceed with your inspection or transaction.

 

Who We May Disclose Your Information To

• Our identity verification provider, APLYiD, and its authorised sub-providers
• AUSTRAC and other Commonwealth or State authorities, where required by law
• Vendors or landlords we act for, in relation to inspections, applications and offers on their property
• Solicitors, conveyancers and other parties directly involved in a transaction
• Our employees, authorised representatives and professional advisers, on a need-to-know basis
• Emergency services, police or insurers, if an accident, damage or a crime occurs or is suspected at the property

We do not sell your personal information. Some of our service providers may store or process information outside Australia; where this occurs, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.

 

Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure, including through secure systems and access controls. We retain your information only for as long as needed for the purposes set out here, or as required by law (including AML/CTF record-keeping obligations), after which it is securely deleted or de-identified.

 

Direct Marketing

From time to time, we may use your contact details to send you information about properties or services that we think may be of interest to you. You can opt out of these communications at any time, using the unsubscribe link in our messages or by contacting us directly — this will not affect our ability to progress any active inspection, application or transaction.

 

Your Rights

You may request access to, or correction of, the personal information we hold about you at any time. If you have a complaint about how we have handled your personal information, please contact us using the details below — we will acknowledge, investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

If you choose not to provide your information, we may be unable to allow you to attend this inspection or proceed with a transaction.

You may contact Langwell Harper at 416 High Street, Kew VIC 3101, or on 9276 5959, to access or amend the information we hold about you.

For our full Privacy Collection Notice and Privacy Policy, please visit www.langwellharper.com.au

The main consequence of not providing your personal information is that you may be unable to attend this inspection.